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Powercycle Cable Modem

Powercycle Cable Modem

Sometimes it is necessary to shut down your cable modem connection completely when something isn't functioning properly. This is similar to rebooting your computer. To powercycle your cable modem and restore connectivity, follow the directions below for your operating system:

Windows Users:

1. Make sure the coaxial cable is plugged securely into the modem and the wall outlet (a loose connection could result in lost block sync or slow connectivity)
2. Unplug the cable modem from the power source
3. Leave the modem unplugged for two minutes
4. Plug the cable modem directly into the wall outlet
5. Wait up to approximately five minutes for the modem to regain block sync (it usually takes less the two minutes and for many people, it takes less than one minute to gain block sync)
6. Check the lights on your modem to insure the cable lights are steady
7. If the lights are illuminated, try visiting various Web sites
8. If the cable lights on your modem are correctly illuminated but you cannot connect to Web sites, run winipcfg or ipconfig, verify you that have obtained a valid IP address and try release/renew
9. Try visiting various Web sites
10. If you are unable to connect to Web sites, continue to the next step
11. Properly shut down the computer and turn off the power by pushing the on/off button on the computer
12. Restore the power and turn on the computer
13. Try several addresses on the Web
14. If your cable lights are properly illuminated and release/renew - and powering your computer off and then on fails, you will need to phone customer care at 888-747-8711

Macintosh Users:

1. Make sure the coaxial cable is plugged securely into the modem and the wall outlet (a loose connection could result in lost block sync or slow connectivity)
2. Unplug the cable modem from the power source
3. Leave the modem unplugged for two minutes
4. Shut down the computer and turn it off
5. Plug the cable modem directly into the wall outlet
6. Wait up to approximately five minutes for the modem to regain block sync (it usually takes less the two minutes and for many people, it takes less than one minute to gain block sync)
7. Check the lights on your modem to insure the cable lights are steady
8. If the lights are illuminated, try visiting various Web sites
9. If your cable lights are properly illuminated but you cannot connect to Web sites, try release/renew and also restart your computer
10. If you have tried each step above and your modem is still not connected to the network, contact customer care at 888-747-8711